You can get a warranty from Pengo directly as long as the purchase was thru an official distributor/reseller/channel with a proof of purchase.

The customer will cover the shipping charges of the product returned to Pengo’s warehouse and Pengo will cover the shipping charges of the fixed/replaced product to the customer.  But please fill in the Return/Claim form before sending the product.

International shipping cost must be covered by the customer for returned products on purchases done outside of the country.

You can get a certain warranty for Pengo products thru the retailer where the product was purchased.  Please note that after-sales policy may vary according to different resellers, retailers and/or distributors.  Please contact the retailer directly for their specific guidance on their warranty process.  Unauthorized reselling of Pengo products is strictly prohibited.  Or you can get a warranty by filling out our return/claim form.

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.   If the item is defective and under warranty, please submit a Return/Claim request from our support page, or contact us. 

Go to the register page and submit the information that is requested. 

Pengo offers 18 months warranty for quality-related issues from the date of purchase.  Proof of purchase from an official distributor might be needed. 

Contact us and report your product, purchased retailer, tell us as much details as possible, and we will get back to you soon as we can.

The product has warranty coverage if it’s a quality-related issue; the customer must cover for international shipping cost.  Only authentic products and quality-related issues will be covered. 

No, you cannot exchange your product.  Returns are only available for quality-related issues with proof of purchase and under warranty products.  Please contact the retailer directly for their specific guidance on their warranty and exchanges process.

1. If you have registered your product, we might be able to locate your order via email and/or your product registration.

2. If you purchased your product thru our authorized distributors, please contact them and see if they can provide you with a copy of the purchase.

Proof of purchase must have an Amazon order number or a dated sales receipt from an authorized Pengo distributor/reseller that shows a product description, part number and it’s price.

Pengo warranty (return/claims) only covers quality-related issues and products that are sold at an authorized distributor/reseller.    

Please visit our where to buy to locate an authorized distributor.

By registering your product, you can ensure that your product is an original Pengo product and benefits from our warranty services and lifetime technical services.

Has your question been answered? If not, please give us more details and we will get back to you soon. Contact us.