Make sure the audio settings are correct in the capture software, make sure to select Pengo HDMI Grabber. Advise to uninstall and reinstall again and Plug-in. Download our Quick OBS Set-Up manual.  If you have many audio sources, make sure that your computer audio device is selected accordingly.  If you still have questions, please write to us with a full description of your problem and settings.

Yes, it does capture audio. You can plug in a microphone to the Pengo 4K HDMI Grabber. OR you can plug in the microphone in the PC and the software will combine everything. The actual capture is done through a software on the computer. The Pengo 4K HDMI Grabber does not do any recording.

We recommend checking your DSLR output resolution and match our supported resolutions. Our 4K HDMI Grabber does not support 1080i. Some DSLR do not output 1080p, which is the resolution we support.  Make sure that your HDMI signal is a standard clean HDMI signal.   A clean HDMI output refers to footage that excludes overlays such as recording time, remaining storage space, focus point, and more.  It is recommended that these overlays are deactivated.  Any special effect or HDR must also be turn off.   If you still have questions, please write to us with a full description of your problem and settings.

We recommend checking your DSLR output resolution and match our supported resolutions. Our 4K HDMI Grabber does not support 1080i. Some DSLR do not output 1080p, which is the resolution we support. Download our Quick OBS Set-Up manual. If you still have questions, please write to us with a full description of your problem and settings.

The supported framerates during capture are: 640 x 480p, 60Hz / 1280 x 720p, 30Hz, 50Hz, 60Hz / 1920 x 1080p, 24Hz, 25Hz, 30Hz, 50Hz, 60Hz. We do not support interlace. If you still have questions, please write to us with a full description of your problem and settings.

Our 4K HDMI Grabber does not.

The 4K HDMI Grabber does not support external Hard Drive for Data saving (HDD). It will still require a computer.

Please make sure you are using our USB 3.0 cable included in the package.  There are many USB-A cables in the market and their pin definition might be different.  Our USB Cable is special made for our 4K HDMI Grabber.  To ensure the detection of the 4K HDMI Grabber, we've included our own USB 3.0 cable. 

It really depends on the Kindle and the cable you are connecting it with.


1. The Kindle has to support video output of 640x480p, 1280x720p, 1920x1080p, 3840x2160p, 4096x2160p. Please make sure it's 'P' and not 'i'. We do not support 'i' (interlace). If the Kindle doesn't support video out, then our grabber will not support. These two resolutions need to match. Whatever the signal comes into the grabber, that's what we will output to the PC for recording. Our grabber does not do the recording. The recording still needs a computer and software.

2. The microB cable needs to convert to HDMI. Our device connector is via HDMI. Therefore as long as the cable can transmit video from MicroB to HDMI, then there should not be any issues.

Yes, as long as the device (i.e Macbook Pro) supports HDMI with 1080p or 720p. If you still have questions, please write to us with a full description of your problem and settings.

If you are having a black screen, make sure to turn off HDCP under PS4 settings. To find out how to turn off HDCP please check PS4 user manual.

The 4K HDMI Grabber does not capture 3840x2160p. It captures 1080p with a loop-through 3840x2160p.
If input source is 3840x2160p @ 50 fps, the grabber will capture at 1080p @ 50fps. If input source is 3840x2160p @ 60 fps, it will capture at 1080p @ 60fps. Whatever the "fps" is during input source, the capture will be the same, only the resolution will downscale to 1080p. We support 60fps, 50fps, 30fps. We support commons seen fps. Rare fps please contact us to verify.
VLC (older version), Quicktime, Potplayer, OBS, VMix, we believe it's compatible with many others as well, but we have fully tested with the ones that we've mention.

4K HDMI Grabber has been tested with VLC, QuickTime, PotPlayer, XSplit, OBS, etc.  Please contact us if there is any specific software that you would like to have us to test it with.

Please make sure the device you are trying to capture is real 1080p. We do not support 1080i. Some devices advertise as 1080p but after a full test on the device, it's only outputting 1080i. The image will come out distorted if it's 1080i. Also the video settings on the software you are using might affect the images as well. Please check your video settings are correct. OBS settings are a bit more complicated and we recommend to follow our OBS quick set up guide.

If you are using OBS, try going into video output settings to CUSTOM and change it to USB 3.0 YUY2 settings. It should fix the problem. If you are under USB 2.0 you will not be able to select YUY2. Download our Quick OBS Set-Up manual. If you still have questions, please write to us with a full description of your problem and settings.

It is compatible with iPad Pro and everything is detected. Its full capabilities like Flash Drives will depends on the restrictions of iOS with external devices and third party apps.
Our USB C to 3.5mm is compatible with the majority of headphones (3.5mm Jack) and the following devices: iPad Pro, Huawei Mate 10, P20, Blackview S8, Nexus 6P/5X, Google Pixel 2 / Pixel XL, Samsung Galaxy S9, S9+, S8, S8+, Note9, Note8, Motorola, LG, Xiaomi, HTC, Nokia, OnePlus, Doogee, Bluboo, Macbook Pro 2017/2018, Google Chrome Pixelbook, LeEco and other. It is best to plug in headphones without controlers for best functionality.

Yes

Most likely does not work with GoPro because GoPro is designed to input audio for microphone. Our USB-C to 3.5mm adapter is mainly designed for audio out of mobile phones for headphones.

Please make sure that your phone is updated to the latest iOS.  Our Lightining to 3.5mm audio cable is MFi certified and thus it should not have any issues.

The volume control will work with iPad Pro 2018 as long as the headset microphone with 3.5mm jack is an android profile headset. Apple headphones(iPhone profile headset) will only play/pause with no volume control.

If you are using a Macbook, please check your display settings, sometimes you need to force the 4K 60Hz signal out of your laptop. We cannot 100% determine why because it depends on the laptop and TV/monitor which we do not have control over. If you still have questions, please do not hesitate to contact us.
Pengo USB C to USB A cable supports 3A therefore your adapter must have 3A output to charge that the same rate. If you are using a 1A adapter, the total charging power will only be 1A even if your cable supports 3A.
We meet all USB-IF requirements.
To make sure where the problem comes from, please try to get a different cable to see if you have the same problem. If you still have the same problem with many cables, it could the that the connector in your phone is loose. If it's only Pengo's cable, and it is will under warranty, you can always contact support@pengohome.com for warranty. Make sure you've registred your product and have your proof of purchase from an authorized seller. If the product is detected to be defective due to wear and tear or misused of product, Pengo reserves the right to refuse warranty.

Our products will not cause breakdown or malfunction of another device.  Each connector, cable, and adapter has its own IC to control its current and power.  That said, using Pengo products will not lead to malfunction of any kind.   The Pengo 18-month warranty does not cover damages, lost, or any accidents that are caused by human factors nor be liable for any misuse or consequential manages.

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