PRIVACY POLICY

Pengo wants to make Pengo websites and products easy for you navigate and use.  We are constantly improving Pengo websites and Pengo Products to make them it more user-friendly.

We at Pengo are committed to protecting your privacy.  Our goal is to provide you with a positive experience on our websites and services, while at the same time keeping your Personal Information, as defined below, secure.  Our privacy practices are described below, as well as in separate notices given when an app, product or service is purchased or downloaded (our "Privacy Policy").  This Privacy Policy covers all Pengo Products and Pengo websites.  By visiting Pengo websites, using Pengo Products or providing us with your Personal Information (as defined below), you are accepting and consenting to the practices, terms and conditions described in this Privacy Policy.

Information Covered by This Privacy Policy

Pengo may collect both Personal Information and Non-Personal Information.  "Personal Information" means any information that can be used to identify you.  Some examples of Personal Information include your name, address, email address and phone number.  "Non-Personal Information" means information that on its own cannot be used to identify you.  Some examples of Non-Personal Information include usage data relating to Pengo websites and Pengo Products, language preferences and Pengo website page views.

How We Collect Information

We collect information from you when you register on our site, place an order, subscribe to our newsletter, arrange a call, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your:  name, e-mail address, mailing address, phone number or credit card information.  You may, however, visit our site anonymously.

How We Use Information

Any of the information we collect from you may be used in one of the following ways:

To process transactions, Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails.  The email address you provide for order processing, account set up, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

To improve and administer Pengo websites and Pengo Products and to ensure that content is presented in the most effective manner for you and for your computer or device as well as for internal operational purposes, including troubleshooting, data and statistical analysis, testing, or to assist you with customer support. 

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Marketing

You have the right to ask us not to process your Personal Information for marketing purposes.  We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.

If you do not wish to receive direct marketing material from us or a third party, in addition to following the "Unsubscribe" instructions in a marketing email, you can send us an email request.

Sharing Information

Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes.   We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so.  We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your Personal Information for any purpose other than the reason you provided it or as otherwise provided by this Privacy Policy. 

Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.  We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information.

When making purchases on the Pengo website stores, Pengo uses a payment processor to verify your payment card information.  Your payment card information is passed through to the payment processor and is not collected or stored by Pengo.  The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose.

New Pengo Products

When you purchase and/or download new Pengo Products, we will only use your Personal Information for the purposes set out in this Privacy Policy and in any notification provided to you at the time of purchase or download.

Accessing and Updating Your Personal Information

We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information.  You can access and update your Personal Information and communication preferences at any time in the following ways:

By clicking the "Unsubscribe" link in any email you receive from us.

By sending an email us.  Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive.

For many Pengo websites and Pengo Products, by signing in to your online account located at the URL provided when you signed up for the Pengo website or service.

We will allow your reasonable request to:

Correct your data if inaccurate.

Transfer your personal Information to a third party.

Delete your personal Information, unless we are required to retain it by law.

Provide you with a copy of personal Information held on our current records at no charge, or for a reasonable charge if records must be accessed from backed up or archived records.

We will respond to your request promptly upon receipt.  We may ask you to verify your identity before we can act on your request.  If your personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us.

We note again that, if you choose to no longer receive marketing information from us, we may still communicate with you about other matters, such as product and service updates for Pengo Products you have purchased and customer support matters.

Retaining your Personal Information

We will only retain your personal Information to fulfill the purposes for which it was collected or as required for legitimate business purposes as described in this Privacy Policy or otherwise as permitted by law.

Third Party and Social Media Linked Sites

Pengo websites and online services may contain links to websites or online services operated by third parties.  Pengo Products may also use or offer products and services from third parties, such as a third party app that works with a Pengo Product.  Once you leave Pengo websites and Pengo Products, your activities are governed by the terms of use and privacy policies of the third party websites and online services.  Pengo is not responsible for the privacy practices or the content of these websites and online services, and we encourage you to carefully read the terms of use and privacy policies of any website and online service you visit.

Pengo websites and Pengo Products may contain social media features, these features may collect information about your device's IP address, set cookies to facilitate interaction with social media features or link you to a social media website where you may post Personal Information.  All interactions with social media features are governed by the privacy policy of the social media company providing the feature.

Cookies, Web Beacons and Other Web Tools

We use automatic data collection tools like cookies, embedded web links and widgets (collectively, "web tools").  These web tools collect certain information that your browser or your mobile device sends to Pengo websites and Pengo Products, such as computer IP address, browser type and service provider.  In addition, Pengo uses small pieces of code called web beacons.  Web beacons allow a website to transfer or collect information through a graphic image request.  This allows Pengo to collect information such as the address of the page you are visiting, the address of the referring page you previously visited, what browser or mobile device you are using, and your display settings.  Pengo and its advertising partners use web beacons. 

You may refuse to accept cookies by activating the appropriate setting on your browser or mobile device.  However, many features of Pengo websites and Pengo Products may not work as intended if you disable cookies, and areas that require registration or authentication and Pengo website store transactions will not be accessible.

For some Pengo Products, you can go into the account settings and select an option that will remove you from personalized advertising.  If you select this option, you will receive generic advertising as part of these Pengo Products rather than advertising that has been tailored based on your preferences.

Third parties may collect information about your online activities over time and across different websites when you use Pengo websites.  To avoid tracking by these third parties, you can reject their cookies, although Pengo has no control over and cannot confirm whether these third parties honor the do not track browser choices you have made.

Google, as a third party vendor, uses cookies to serve ads on your site.  Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.  Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

Security

We strive to maintain reasonable administrative, technical and physical safeguards designed to protect the information collected by Pengo websites and Pengo Products.   Unfortunately, the transmission of information via the Internet is not 100% secure.  Although we will do our best to protect your Personal Information, we cannot guarantee its security; any transmission is at your own risk.

It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information.   If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.

We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. 

Updates and Upgrades

Pengo Products may be updated or upgraded from time to time to provide additional features, address technical issues, and generally make your user experience better.  Some Pengo Products include an auto-update feature, which gives us the ability to make updates automatically.  You can change auto-update options by changing your settings within the Pengo Product account information.  In very limited cases, updates may still be automatically applied, regardless of the auto-update setting.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our websites privacy policy.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time, so please review it frequently.   If we change our Privacy Policy, we will post the revised version here, with an updated revision date.   If we make material changes to our Privacy Policy, we will post a notice on this website.

How to Contact Us

Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us.

Updated January 1st, 2018